ONLINE STORE TERMS
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Return Due To Change Of Mind
Pop will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Pop) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Pop will happily honor any valid warranty claims, provided a claim is submitted within 5 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Pop to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive:
(a) a replacement item sent to you (if stock is available)
Transit Time Domestically
In general, deliveries are in transit for 30 minutes to 1 hour.
Change Of Delivery Address
Orders placed before 11 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our drivers operates on Sunday - Saturday between 9:00 AM - 11:30 PM, except during naturall disasters at which time the drivers will not be dispatched. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Pop is unable to ship to P.O. box addresses. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using our delivery drivers, however delivery times may be extended.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the delivery driver and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
For all customer service enquiries, you can reach us on live chat, email, or call us at (305) 341-0239.