20% off orders of $35 or more. Code: GET20
FREE shipping with $50 purchase
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

We are here to help

ACCOUNT

How do I signup for an account?

Signing up is easy. All you need to go to the signup page and enter your information.

Why are you asking me for my ID?

To be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net, that uses your user data to verify your age. In some instances, you may be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net

What if I don't have my ID?

Unfortunately, we are only able to sell and deliver products to customers that pass age verification.

How old do I have to be to order?

The federal legal minimum age to purchase tobacco products is 21 years old. If you place an order and you are NOT over the age of 21, your order will be cancelled and your funds will be refunded.

ORDERING & DELIVERY

Where does Pop offer Instant Delivery?

Instant Delivery is currently available for customers in the Miami Dade County area. For all other serviceable areas you are eligible for 1-3 days Priority Delivery.

We are constantly working on expansion plans to offer Instant Delivery to more areas as soon as possible, so be sure to check frequently to see if we offer Instantly Delivery near you!

How long will it take to receive my order?

Instant Delivery 

For orders placed with Instant Delivery, the average delivery times are less than an hour. If your order is going to take longer than an hour you will be notified via text message. Throughout the delivery process you are sent updates via text letting you know when you should expect your order.

Priority Shipping

Orders placed using Priority Shipping should expect to receive their order in 1-3 business days. If there are any delays you will be notified through text and email messages.

How do I tip my driver?

Tipping is fun! Pop drivers work really hard to get products to you as soon as possible. You can tip your driver cash at the door or add a tip to your order on the "cart" page before you checkout. 100% of all tips go to the drivers every time.

Why was my order cancelled?

There may be a time when your order is cancelled. Below are some examples of what will trigger an order being cancelled and refunded to you.

 

  • The account information does not match the billing information.
  • Your age verification failed.
  • Our fraud team identified some errors with your order.

If your order is cancelled, you will be notified via text message and email. Your funds will be returned in the original form of payment.

How do I pay for my order?

Paying for your order is pretty simple. We currently accept Visa, MasterCard, American Express, Discover, and Paypal.

Can I add more items to my already processed order?

If your assigned delivery driver has not already picked up your order, there may be time for you to update your order. Reach out to Customer Support by calling (305) 341-0239, or starting a live chat session by clicking the chat bubble at the bottom of your screen.

Do I have to sign up for an account to place an order?

Making sure that our service is only enjoyed by adults is our #1 priority. In order to do that we need to account for every single order that is processed on the Pop platform.

PRODUCTS

Where do you get your products from?

We source our products from shops close to you ensuring you are getting the products you are used to. Each product is sealed and delivered in a Pop bag, letting you know it is a real Pop product.

Do you deliver CBD products?

We currently can provide the most popular smoke and vape products. Unfortunately, this list does not include CBD products at the current time. We are always working on ways to improve our product mix and hope to be able to have CBD listed soon.

I can't find a certain product, can you find it for me?

Yes! We are masters in finding just the right product every time. If you can't find the juice, device, or even an accessory, reach out to us through live chat. Our agents will be able to source the product typically within 20 minutes and have it ready for you to order.

I ordered something and the product was defective, what should I do?

If there is a defect in an item that you ordered let us know within 5 days, and we will replace it as soon as possible. All you need to do is reach out to us via live chat, phone, or email and we will get you a new replacement in less than an hour. There is no additional cost, all you need to do is return the defective device to your driver with all of the original packaging.

RETURNS AND EXCHANGES

What is your return policy?

Our return policy is pretty awesome. We provide customers a 5 day return or exchange policy allowing you to get what you really want. In order to be eligible you need to have:

 

  • Purchased the exchanged product in the last 5 days.
  • Original product and packaging.
  • Contacted customer support to request an exchange.

To start the exchange process simply contact customer support via live chat, phone, or email.

What if I don't have the product to return?

Unfortunately we are unable to return or exchange a product you no longer have in your posession.

When can I expect my refund?

Refunds are paid out in the original form it was received. Refunds typically take 3-5 business days to show up back in your account. The refund time is also dependent on your bank/credit card provider.

STILL HAVE QUESTIONS?

(305) 341-0239

support@getpop.co