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To be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net. You will be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net.
The age verification process must be completed upon checkout of your first order. This is typically a one-time only process.
Every new customer must pass our age verification process, which requires a current and valid ID.
The federal legal minimum age to purchase tobacco products is 21 years old. If you place an order and you are NOT over the age of 21, your order will be cancelled and your payment will be refunded.
All purchases must be made via credit or debit card. We accept Visa, MasterCard, American Express, and Discover.
Same-day delivery is currently available only in these Miami neighborhoods: Brickell, Design District, Downtown, Edgewater, South Beach, Midtown Miami, and Coconut Grove.
Orders outside of our same-day service area are fulfilled via Priority Mail or UPS.
Delivery and shipping options can be seen at checkout, based on your address.
Same-Day Delivery Schedule (Miami only)
Orders placed before 12-noon are delivered by 3pm.
Orders placed before 5pm are delivered by 7:30pm.
Orders placed after 5pm are delivered between 1pm and 3pm the following day.
All orders placed before 4pm ET Mon-Fri are shipped the same business day via UPS or Priority Mail and arrive in 1 to 3 business days.*
Due to service interruptions reported by Postal Service and UPS as a result of COVID-19, delivery of your package may take longer than usual to arrive. Thank you for your patience and understanding during these extraordinary times.
*Excludes public holidays. All quoted delivery times are estimates.
GetPop's front line service staff work hard to get products to you quickly and with care. You can show your appreciation with a cash tip. Thank you!
Electronic cigarettes/vaping products are for adult (21+) use only. GetPop is committed to youth prevention.
Any irregularity with regards to the age verification process will trigger our compliance systems to cancel your order, or to place it on hold pending further information from you.
Below are some examples of what will trigger an order being cancelled:
If your order is cancelled, you will be notified via email. Your payment will be refunded within 3 to 5 business days.
GetPop reserves the right to cancel your order for any reason.
GetPop works directly with manufacturers and established distributors that meet our quality standards. All products are inspected and verified by GetPop to ensure authenticity.
See next section for an important message regarding authentication codes.
This section applies to all Puff Bar, Puff Plus, Puff Flow, Puff XXL, Pop disposables, Pop Bar, Pop Extra, and any other products subject to the authentication system at PuffBar.com, PopVapor.com or any other site or service that offers authenticity verification.
Online verification services offered by Puff Bar, Pop HIT, and other manufacturers of disposable products via authentication code are common but unreliable methods of verifying authenticity.
As a result, product codes may not verify as authentic. We cannot, therefore, guarantee that the products mentioned above will have authentication codes that will pass.
Purchase of any products mentioned in this section constitutes acknowledgement that authenticity codes are not reliable and that the result of that code -- verified as authentic or not -- does not reflect that product's authenticity.
No refund will be offered or provided for any products purchased from GetPop solely because the authentication code does or does not pass.
GetPop cares and we're here to help you. Should anything you purchase from GetPop fail to work as expected, email us at firstname.lastname@example.org with the following information:
• order number
• product details
• quantity of defective items.
• Go to our website at GetPop.co and login to your account.
• Tap the star icon at the bottom left of your screen.
• Tap 'All rewards' to see available rewards.
Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and the items are in the same condition as they were sold. E-liquids and disposable e-cigarettes are excluded from this policy and are only returnable if faulty.
Refunds are made to the original form of payment and may take up to 3-5 business days to process.
The best way to confirm the status of a refund is to contact your bank or card issuer.