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WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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Account and Age Verification

How do I signup for an account?

Signing up is easy. Go to the signup page and enter your information. You must be 21 years of age or older and pass our age verification standards to complete your purchase.

Why are you asking me for my ID?

To be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net. You will be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net.

The age verification process must be completed upon checkout of your first order. This is typically a one-time only process.

What if I don't have my ID?

Every new customer must pass our age verification process, which requires a current and valid ID.

How old do I have to be to order?

The federal legal minimum age to purchase tobacco products is 21 years old. If you place an order and you are NOT over the age of 21, your order will be cancelled and your payment will be refunded.

Sign-up, Orders, Delivery and Cancellations

Do I have to sign up for an account to place an order?


How do I pay for my order?

All purchases must be made via credit or debit card. We accept Visa, MasterCard, American Express, and Discover.

Do you offer same-day delivery?

We do not offer same-day delivery

Why was my order canceled?

Electronic cigarettes/vaping products are for adults 21 years of age or older use only. GetPop is committed to youth prevention.

Any irregularity with regards to the age verification process will trigger our compliance systems to cancel your order, or to place it on hold pending further information from you.

Below are some examples of what will trigger an order being cancelled:

  • your order did not pass our age verification process
  • your order details were flagged by our fraud or compliance systems

If your order is cancelled, you will be notified via email. Your payment will be refunded within 5-10 business days.

GetPop reserves the right to cancel your order for any reason.


Where do you get your products from?

GetPop works directly with manufacturers and established distributors that meet our quality standards. All products are inspected and verified by GetPop to ensure authenticity.

Something I purchased from GetPop was defective. What should I do?

GetPop cares and we're here to help you. Should anything you purchase from GetPop fail to work as expected, email us at support@getpop.co with the following information:
  • order number
  • product details (brand, flavor)
  • quantity of defective items.

I can't find a certain product, can you find it for me?

If you are looking for an item that we do not currently provide or is out of stock, send us a request via email at support@getpop.co.

Do you offer CBD products?


Third party retailers

We do not provide refunds or exchanges for products purchased outside of Getpop.co. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.

Pop Points

How do I use my Pop Points

  • Go to our website at GetPop.co and login to your account.
  • Tap the star icon at the bottom left of your screen.
  • Tap 'All rewards' to see available rewards.

Returns and Exchanges

What is your return policy?

We want you to be happy with your purchase! If for any reason you are not satisfied with your order email us at support@getpop.co with your order number and we’ll make sure to resolve the issue.

When can I expect my refund

Refunds are made to the original form of payment and may take 5-10 business days (excluding weekeneds and holidays) to appear in your account.

The best way to confirm the status of a refund is to contact your bank or card issuer.


Email us at support@getpop.co