20% off orders of $35 or more. Code: GET20
FREE shipping with $50 purchase
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

We're here to help

ACCOUNT and AGE VERIFICATION

How do I signup for an account?

Signing up is easy. All you need to go to the signup page and enter your information. You must be 21 years of age or older and pass our age verification standards.

Why are you asking me for my ID?

To be in compliance with FDA regulations, we are required to verify all of our customers age using a third-party verification process. To do this we use AgeChecker.net. You will be required to upload your ID for further verification. To learn more about AgeChecker and their verification requirements, visit AgeChecker.net.

The age verification process must be completed upon checkout of your first order. This is typically a one-time only process.

What if I don't have my ID?

Every new customer must pass our age verification process, which requires a current and valid ID.

How old do I have to be to order?

The federal legal minimum age to purchase tobacco products is 21 years old. If you place an order and you are NOT over the age of 21, your order will be cancelled and your payment will be refunded.

SIGN-UP, ORDERS, DELIVERY, and SHIPPING

Do I have to sign up for an account to place an order?

Yes

How do I pay for my order?

All purchases must be made via credit or debit card. We accept Visa, MasterCard, American Express, and Discover.

Where does GetPop offer Instant Delivery?

Same-day delivery is currently available only in these Miami neighborhoods: Brickell, Design District, Downtown, Edgewater, South Beach, Midtown Miami, and Coconut Grove.

Orders outside of our same-day service area are fulfilled via Priority Mail or UPS.

Delivery and shipping options can be seen at checkout, based on your address.

How long will it take to receive my order?

Same-Day Delivery Schedule (Miami only)

  Orders placed before 12-noon are delivered by 3pm.
  Orders placed before 5pm are delivered by 7pm.
  Orders placed after 5pm are delivered between 1pm and 3pm the following day.

Shipping

  All orders placed before 4pm ET Mon-Fri are shipped the same business day via UPS or Priority Mail and arrive in 1 to 3 business days.*

  Due to service interruptions reported by Postal Service and UPS as a result of COVID-19, delivery of your package may take longer than usual to arrive. Thank you for your patience and understanding during these extraordinary times.

*Excludes public holidays. All quoted delivery times are estimates.

How do I tip my driver? (Miami Same-Day Delivery)

GetPop's front line service staff work hard to get products to you quickly and with care. You can show your appreciation with a cash tip. Thank you!

Why was my order canceled?

Electronic cigarettes/vaping products are for adult (21+) use only. GetPop is committed to youth prevention.

Any irregularity with regards to the age verification process will trigger our compliance systems to cancel your order, or to place it on hold pending further information from you.

Below are some examples of what will trigger an order being cancelled:

  • your order did not pass our age verification process
  • your order details were flagged by our fraud or compliance systems

If your order is cancelled, you will be notified via email. Your payment will be refunded within 3 to 5 business days.

GetPop reserves the right to cancel your order for any reason.

PRODUCTS

Where do you get your products from?

GetPop works directly with manufacturers and established distributors that meet our quality standards. All products are inspected and verified by GetPop to ensure authenticity.

Do you offer CBD products?

No

I can't find a certain product, can you find it for me?

If you are looking for an item that we do not currently provide or is out of stock, send us a request via email at support@getpop.co.

Something I purchased from GetPop was defective. What should I do?

GetPop cares and we're here to help you. Should anything you purchase from GetPop fail to work as expected, email us at support@getpop.co with the following information:
  • order number
  • product details
  • quantity of defective items.

You must have the defective d

Pop Points

How do I use my Pop Points

  • Go to our website at GetPop.co and login to your account.
  • Tap the star icon at the bottom left of your screen.
  • Tap 'All rewards' to see available rewards.

RETURNS AND EXCHANGES

What is your return policy?

Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and the items are in the same condition as they were sold. E-liquids and disposable e-cigarettes are excluded from this policy and are only returnable if faulty.

When can I expect my refund?

Refunds are made to the original form of payment and may take up to 3-5 business days to process.

The best way to confirm the status of a refund is to contact your bank or card issuer.

What is your return policy?

Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and the items are in the same condition as they were sold. E-liquids and disposable e-cigarettes are excluded from this policy and are only returnable if faulty.

When can I expect my refund?

Refunds are made to the original form of payment and may take up to 3-5 business days to process.

The best way to confirm the status of a refund is to contact your bank or card issuer.

STILL HAVE QUESTIONS?

support@getpop.co