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We’re sorry to hear that the product you purchased it’s not working out for you. We want you to be happy! If you are not satisfied with your purchase made on getpop.co, we are happy to let you know that you may apply for a refund within 30 days of purchase as stated on your invoice/receipt.
All refunds will be credited to the original method of payment. We cannot refund to another card. The refund will be issued upon processing your request.
Please send an email with your order number to firstname.lastname@example.org describing the reason for the request and specify which items you would like to return. Our customer service team will review your request as soon as possible and process a refund. Please allow 48 hours to process it.
Once processed, you will receive an email with a confirmation of the refund.
Please allow 3-5 business days for the refund to clear. If you have any questions regarding your refund, we recommend to contact your bank first to confirm the transaction. Don't hesitate to let us know if additional questions arise.
THIRD PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of getpop.co. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.