$20 off orders of $150+ Code: GET20
FREE shipping with $100 purchase
WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Shipping Policy

Processing and Shipping

How long will it take to ship my order?

Please allow 1-2 business days for us to process your order and ship your package. Excluding weekends and holidays.

We make every effort to pack your orders as quickly as possible and with care.

What is the estimated delivery date for my order?

Please allow 3-5 business days to receive your order from the moment it ships. Excluding weekends and holidays.

Note: we are not responsible for shipping carrier delays. Thanks for your understanding!

What does "processing time" mean?

The processing time is the length of time our team needs to get an order ready to ship, or the length of time between when you place an order and when we ship your order.

What does "estimated delivery date" mean?

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes our team to pack and prepare your items for shipment), and the transit time (how long the package is typically in transit with the shipping carrier).

How do I know when my order has been shipped?

You will receive an email confirmation when you place your order and also when your order has been shipped.
If you don’t receive these emails please check your spam folder.

Where is my package?

You can find the tracking information in the shipping confirmation email we sent after your order has been shipped. If you cannot find that email please check your spam folder.

Do you offer expedited shipping?

We do not offer expedited shipping at this time. Thank you for your understanding!

International Shipping

Do you ship outside the USA?

We do not ship internationally at this moment.

 

Shipping Cost

What is the shipping cost?

Shipping is free with a $60 purchase or more, excluding taxes and fees.
Shipping fees depend on your location and it’s calculated at checkout.

Location

Where do you ship from

  We ship from Florida

Packaging

What type of packaging do you use to ship my order?

We use plain mailer boxes to ensure your order arrives in perfect shape.

Help

I need help with my order

If you need any further assistance with your order please contact us immediately at support@getpop.co
We will not be able to make changes to your order after it has been shipped.

Can I pick up my order at your location?

We do not have a store front and order pick ups are not available.

How do I check the status of my order?

When your order has been shipped you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 24 hours for the tracking information to provide the estimated delivery date.

What if I entered the wrong shipping address?

Please review and make sure that you have entered the correct shipping address. We are not responsible for not-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding shipping fee) and ask that you re-submit your order.

STILL HAVE QUESTIONS?

Email us at support@getpop.co